Bistro Assistant.

Job Title: Bistro Assistant

Responsible to: Catering Manager/Head Chef

Location: based on requirements

Department: Catering

Hours/days: Full Time- Monday-Friday- 40 hours per week (hours as required to meet the needs of the business)

Main Accountabilities & Responsibilities:

• Being fully conversant with and be able to implement the required standards of Health and Safety/Hygiene.
• Serving guests with food, drinks and refreshments to the Company standard.
• Performing customer care to the highest standard.
• Reporting any client queries, problems or accidents to Line Manager.
• Operating a till in line with Company standards.
• Assisting with all cleaning duties and washing up as required.
• Keeping all food service areas and surfaces clean and tidy.
• Be punctual, flexible and reliable.
• Adhering to food safety policies with particular reference to personal hygiene and appearance.
• Ensuring that all duties are carried out as per company procedure in an efficient manner
• Demonstrating product knowledge in line with unit specification.
• Observing and enforcing all statutory regulations concerning hygiene, health & safety, fire & security, ensuring that any identified risks are reported to the line manager.
• Adhering to all policies and procedures as laid down in the company induction.
• Working together as a team to ensure continual improvement whilst maintaining excellent communication with all personnel.
• Carry out reasonable duties that maybe requested by the company.

Person Specification:

You will demonstrate, amongst other things, your ability in the following:

Qualifications:

• Minimum Level 1 Food Hygiene Certificate.

Skills & Abilities:

• An effective communicator with robust interpersonal communication skills at all levels.
• Able to plan and prioritise workload to ensure objectives are achieved within given timeframe.
• Able to identify problems and make decisions, taking appropriate action to resolve.
• Able to attain an accurate and consistent standard of service and customer satisfaction.
• Able to work on own initiative and positively as a team member.

Person specification:

• Communicates well both in writing and verbally.
• Work alone and as part of a small or large team.
• Flexible approach to work.
• Appreciates that projects need to be completed.
• Methodical approach with an ability to work under pressure.
• Uses judgement to know when to ask for help and guidance.
• Uses own initiative and can work independently.
• Takes responsibility for own work.
• Excellent Organisational skills.
• Records information accurately.
• Pays attention to detail.
• Ability to understand and follow processes.
• Good level of numeracy.
• Makes good use of the opportunities to develop within the role.
• Builds appropriate professional, friendly and accessible relationships with employees and line managers.
• Can “keep up” and excel within a fast-paced environment.
• Demonstrates initiative and influences change.
• Demonstrates an “investigative” and “can do” approach and attitude to all tasks.
• A Team player.
• Effective and efficient Time management of self and duties.
• Approachable and smart in appearance.

Other Requirements:

• Complete enhanced DBS checks.